Delivery and returns

Last updated: July 5, 2025

At Lampimou, we are committed to providing you with a pleasant, simple, and reliable shopping experience. Below you will find details regarding our shipping policy.

🚚 Processing times:

All orders are processed within 1 to 3 business days (excluding weekends and public holidays, except in exceptional circumstances) after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

🌍 Estimated delivery times:

Our products are shipped from our international partner warehouses. Delivery times vary depending on the destination:

Metropolitan France: 5 to 10 business days

Belgium: 5 to 10 business days

Europe: 7 to 14 business days

Please note: Delivery times may be slightly extended during periods of high demand, customs procedures, or exceptional events (strikes, health crises, etc.).

📦 Shipping costs:

Shipping is free in Metropolitan France and Europe.

Additional fees may apply for deliveries outside of France; these fees are clearly indicated at the time of order.

🧾 Order tracking:

Each order comes with a tracking number allowing you to track the progress of your parcel in real time. You can track your order via our dedicated page. To ensure faster delivery, your items may be shipped in multiple parcels depending on their availability. Don't worry, if you have ordered several products, they may arrive separately, but you will receive your entire order.

❗Lost or undelivered parcels:

If you encounter an issue with the delivery of your order, please contact our customer service at: contact@lampimou.com

We will do our best to investigate with the carrier and offer you a solution.

📬 Shipping address:

Please carefully verify the accuracy of your shipping address. Lampimou cannot be held responsible for delays or losses related to an incorrect address provided by the customer.

📦 Order reception:

If you have ordered several products, they may arrive separately, but you will receive your entire order.

In case of a damaged product upon receipt, please contact us within 48 hours with a photo of the package and the product so that we can process your request quickly.

🔄 Product returns:

You have 14 calendar days from the receipt of your order to make a return. Here is the procedure to follow to submit a return request:

  • Log in to your customer account.
  • Click on "Request a return" for the order you wish to return.
  • If your order contains more than one item, select the ones you wish to return.
  • Select a return reason and add a note for the store.
  • Click on "Request a return".
  • If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product is returned, you will receive a refund.
  • A return fee of €5 will be deducted from your refund.

📦 Return conditions:

  • Products must be returned new, unused, and in their original packaging. All accessories must be returned. Pack all items in a single package and securely to prevent any damage during return. Lampimou cannot be held responsible for damage during the return shipping.
  • Any damaged, incomplete, or soiled product cannot be refunded.
  • Returns must be made within 14 days after notifying your wish to withdraw.
  • Ship your return package within 7 days, otherwise we will not be able to accept your return.

🚚 Return shipping fees:

Return shipping costs are the responsibility of the customer. We provide a return label and a processing fee of €5 will be deducted from the refund.

If necessary, the return address will be communicated to you by email after receiving your request.

💳 Refunds:

Once the return is received and inspected, the refund will be processed within 14 business days to the payment method used for the order.

Note: Original shipping fees (if any) are non-refundable.

❌ Exceptions – products not eligible for return:

Returns will not be accepted in the following cases:

The product has been used or damaged by the customer

The product is returned past the deadline

🛠️ Defective or incorrect product received:

If your product is defective or does not match your order, contact us within 48 hours at contact@lampimou.com with several photos of the product concerned.

✉️ Assistance:

For any questions regarding delivery, returns or refunds, our customer service is at your disposal:

📩 contact@lampimou.com